Improving Adult Care Together

An exciting development in the world of Adult Social Care comes in the shape of a new UK-wide £15 million centre which aims to implement more of an evidence base into adult social care. The centre has been aptly named “IMPACT” and stands for “Improving Adult Care Together”. The amazing team at Birmingham University will be sending out surveys to not only those who work in care, but also those who require care. They are interested to hear everyone’s thoughts on what will make the most difference in improving services, and as a result, people’s lives. Pulling together everyone’s ideas, they will develop a series of key features to focus their efforts on. Your voice truly matters, so please get involved by completing their survey via the link below. The survey should only take around 10 minutes and can be totally anonymous should you wish.

Dementia Action Week

COVID-19 Vaccination

We are very proud to say that as of 25th January 2021, we will have completed the first round of vaccination doses for our staff. The vaccine is a huge achievement for our country, and we hope that with every jab we are all one step closer to returning to normal life. Many vaccines are being delivered at one of the country’s seven vaccination centers and for many this means a lengthy journey to receive their dose, with the added concern of having limited access to their own transport, or fears over using public transport.

We feel strongly that as a local company we must do all that we can to ensure that our clients are able to be vaccinated. We will take you to the appointment, wait while youre having it done, and drive you back, making sure youre comfortably back in your own home. All journeys will be covid secure, with clients sat in the back of the car, PPE worn and alcohol gel available. All journeys will be free of charge 

If you feel we can help, please give us a call on 01895605305. Let’s work together to ensure everyone is kept safe!

Staying Connected

Like many home care companies, we continually strive to provide an excellent standard of care. We believe that for peace of mind, this year more than ever, it’s important that your family know just how well you are being cared for.

That’s why we’ve teamed up with openPASS; a digital platform that keeps you and your loved ones connected, wherever they are in the world. Some of the main features of openPASS include;

  • Care Notes – Your family can access realtime notes made by our carers after they have completed your visit so they can feel reassured of your well being.
  • Communicate – Your family can use the app to contact us directly in the office, meaning that questions can be answered quickly.
  • Diary – You and your family can keep a track of your scheduled visits, so that you know who to expect, and when!
  • Emergencies – In the event that you require urgent help at home, other professionals such as paramedics can be granted access to your care records so that you don’t have to worry about remembering all the details.

For more details on openPASS visit their website: or give us a call!

CQC Registration

We are a CQC registered service provider, but what does that mean? The CQC, or Care Quality Commission, is a public body which was established in order to regulate and inspect health and social care services. In order to be registered we had to undergo rigorous testing which considered two main areas;

  • Registered Manager – The CQC made an assessment of our registered manager’s application and after reviewing his documents and performing an interview, found that he is “of good character, able to properly perform tasks that are intrinsic to their role and has the necessary qualifications, competence, skills and experience to manage the regulated activity.”
  • Service Provider – The CQC made an assessment of our service. They considered our compliance with the Health and Social Care Act (2008) and considered our ability to deliver a “safe, effective, caring, responsive and well-led service”. Ultimately they authorised us on the belief that we would “provide and manage good quality care that meets the needs of people.”

Moving forward we will continue to be monitored, inspected and rated by the CQC, to ensure that our service maintains a high standard.

Find more information on CQC registration by visiting or by contacting our office. 

How We Are Tackling COVID-19

The coronavirus pandemic has prompted many people to consider home care as an alternative option to receiving care in a residential home. Whilst receiving care within your own home is a safer alternative for many, it is important that measures are still taken to protect ourselves. Here are some of the ways we have responded to the coronavirus pandemic, in order to keep our clients and our staff safe;

All of our staff are trained, in line with the most up to date government guidance, on the proper use of PPE, hand hygiene and safe working practices. We also have systems in place to alert our staff via notifications on their smart phones, regarding any changes to government recommendations. 

We have teamed up with Pass System, a digital care management system which allows our staff to report their PPE usage, therefore monitoring stock levels and predicting when stock will run out. Through Pass System we are also able to document the COVID status of all of our clients and staff using in-built COVID screening forms.

We have also incorporated Care Planner, a scheduling software, into our everyday work. With Care Planner we are able to identify clients with COVID-19 symptoms and establish which staff have been in contact with them. This helps to control the spread and reduce the risk to other service users. 

If you have any queries regarding our approach to COVID, please get in touch!